Job Description

Job Description

Job Description

Description:

Front Desk / Receptionist

Location: Lake Mary, FL

Schedule: Monday–Friday, 9 AM – 5:30 PM

Work Type: On site only (No remote or hybrid option)

Command Investigations is seeking a professional, dependable Front Desk / Receptionist to serve as the first point of contact for our Lake Mary office. This individual will play a key role in supporting daily office operations by managing incoming communications, handling mail and packages, maintaining organized common areas, and assisting with a variety of administrative and office support tasks.

This role requires strong organizational skills, attention to detail, and a customer service mindset, as well as the ability to manage multiple responsibilities throughout the day.

Why You Will Love Working with Command Investigations, LLC?

At Command Investigations, we are invested in YOU! We know, together, we can Lead with Excellence to provide top tier Service with Integrity that drives Results!

How We Take Care of You (Full Time Benefits):

• Accrued Paid Time Off
• Medical, Dental, Vision, and Life Insurance
• 401(k) Plan
• Employee Referral Program
• Paid Travel Time
• Daily Vehicle Allowance
• Reimbursement for case related expenses
• Overnight Pay
• Additional performance incentives – Monthly Hot Shot bonus along with Monthly Tiered bonus program based on performance.

At Command, we take care of our own. Our benefits plan helps keep you and your family healthy, happy, and secure.

What You will Do:

Front Desk & Communication

• Greet visitors and clients professionally, ensuring a welcoming office environment
• Answer incoming phone calls promptly and courteously
• Screen, transfer, and route calls to appropriate departments or individuals
• Take accurate messages and ensure timely delivery to staff
• Maintain awareness of staff availability to properly direct calls and visitors

Mail & Document Handling

• Receive, retrieve, open, sort, and distribute incoming mail
• Scan mail and documents electronically and route them to appropriate departments
• File and organize physical documents in accordance with office procedures
• Prepare outgoing mail and packages
• Log outgoing mail information and track.

Office & Administrative Support

• Receive incoming packages and deliveries
• Assist with general administrative tasks across departments as assigned
• Maintain organization of common office areas, including reception spaces, conference rooms, and supply areas
• Assist with inventory management of office supplies (toner, paper, envelopes, mailing supplies, etc.)
• Restock office supplies and communicate replenishment needs to management

Additional Duties

• Assist with light data entry, document preparation, and scanning projects
• Assist with investigator ID management and administrative records
• Help ensure office procedures and standards are consistently followed
• Perform other duties or projects as assigned to support smooth office operations
• Support office events, meetings, or internal initiatives as needed
• Process video duplication requests and prepare files for investigators or clients
• Assist with the creation of marketing tools

Qualifications & Skills

• High school diploma or equivalent required
• Light driving within work hours may be required.
• Previous experience as a receptionist, front desk, or office administrative role preferred
• Strong verbal and written communication skills
• Professional demeanor and customer focused approach
• Excellent organizational and time management skills
• Ability to multitask while maintaining attention to detail
• Basic proficiency with Technology and office equipment (phones, scanners, printers)
• Proficient with Microsoft Office (Outlook, Word, basic Excel, Powerpoint)
• Dependable, punctual, and able to maintain consistent on site attendance
• Ability to work with digital files and document management systems

About Command Investigations

Command Investigations, founded in 2012, is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Grounded in core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client like they are our only client. Our team leverages cutting-edge technology to stay at the forefront of the industry. With headquarters in Lake Mary, Florida, our experts provide services across the U.S. on a national scale.

Command Investigations, LLC is an Equal Opportunity Employer.

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