Job Description

Job Description

Job Description

At Beyond Feedback, we bring humanity back to business by partnering with business leaders to provide employee and customer lifecycle feedback programs. The tailor-made feedback programs and actionable insights provided by our team of experts drive increased brand loyalty, customer retention, employee retention, and employee engagement for business clients.

**We have a new opportunity available for a part-time Phone Interviewer to join us in our mission of reaching 35M survey participants by 2035**

Do you have a gift for making people feel comfortable opening up about their experiences? Are you Comfortable managing real-time computer navigation while maintaining full engagement in conversations – and asking thoughtful follow-up questions? Are you equally at ease switching between English and Spanish mid-conversation without missing a beat? Do you find satisfaction in capturing someone's story accurately and helping their voice be heard? If this sounds like you, keep reading.

What You'll Do

• Conduct outbound and inbound telephone interviews, including employee exit interviews, new hire interviews, customer feedback interviews, and employee opinion interviews to gather meaningful insights for our clients.
• Actively listen to, engage authentically, and build rapport with interviewees.
• Navigate dialogue strategically to uncover meaningful insights about employee and customer experiences, following interview scripts while adapting naturally to individual conversation flows.
• Maintain professionalism in diverse outbound calling situations with business professionals, including both scheduled and unscheduled calls.
• Translate Spanish-language interview responses into clear, accurate English documentation while preserving the interviewee's intended meaning and tone.
• Meet interview completion targets and quality standards consistently.

What you bring to the table (required qualifications):

• Education: High school diploma or GED required.
• 2+ years of professional experience making outbound phone calls in a professional setting.
• Bilingual fluency in English and Spanish with excellent verbal and written communication skills in both languages, including the ability to speak, read, and write in Spanish and translate verbal Spanish responses into written English.
• Excellent interpersonal and customer service skills with genuine curiosity about people's experiences.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with business systems functionality
• Comfortable learning and using new software and technology platforms.

What's in it for you (comp & benefits):

• Starting pay is between $18 to $23 per hour / depending on experience.
• Gym reimbursement
• Generous paid time off during select company holidays plus Birthday Friday and 2 Rest & Reprieve days.
• Vacation allowance after achieving your 5-year anniversary - that's right, we pay you $1,000 to go on vacation!

Our Work-From-Home Arrangement:

You must work from your primary residence located within 35 miles of our office so you can easily attend team-building events that occur throughout the year. You must have reliable internet service at home (minimum speed of 10MB download/5MB upload). You must have a dedicated workspace at home that is free from distractions and maintains low noise levels for conducting professional phone interviews. Beyond Feedback provides all the computer equipment you need to be successful.

The business hours and regular schedule for this role are 10 am-3 pm, Monday through Friday.

Our Commitment to Diversity & Inclusion:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All newly hired employees are subject to a background check and E-Verify employment eligibility verification.

Beyond Feedback is a national leader in measuring and managing customer loyalty and employee engagement. Our services are used by organizations to gain insight into the perspectives of their customers and employees so they can improve their experience and drive better business results.

Company Description

Beyond Feedback is a national leader in measuring and managing customer loyalty and employee engagement. Our services are used by organizations to gain insight into the perspectives of their customers and employees so they can improve their experience and drive better business results.

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