Job Description

Job Title: Phlebotomist I (Patient Services Representative I)

Location: Jacksonville, FL
Duration: 6+ Months (Possibility of Extension)
Shift: Monday-Friday, 7:00 AM - 1:00 PM; Rotational Saturdays (7:00 AM - 12:00 PM)

Job Summary

The Phlebotomist I / Patient Services Representative I (PSR I) serves as the primary point of contact for patients, representing the organization with professionalism and care. This role is responsible for collecting high-quality blood specimens, ensuring accurate processing, and delivering a positive patient experience. The PSR I builds trust and confidence by explaining procedures clearly and performing blood collection safely and accurately.

Key Responsibilities

• Collect blood specimens (venipuncture and capillary) following established procedures
• Prepare and process specimens for laboratory testing with accuracy and timeliness
• Provide a welcoming and professional environment for patients
• Explain procedures to patients and address concerns to ensure comfort and confidence
• Perform both forensic and clinical specimen collection duties
• Maintain accurate patient records and documentation in compliance with policies
• Ensure strict adherence to patient confidentiality and data accuracy
• Follow all safety, infection control, and compliance standards
• Work independently while maintaining productivity and quality standards
• Promote a positive image of the organization to patients, clients, and the community

Additional Duties

• Perform daily activities under the direction of the area supervisor
• Maintain a clean, safe, and organized work environment
• Demonstrate organizational commitment and leadership behaviors
• Support operational needs, including flexible scheduling if required

Required Qualifications

• High school diploma or equivalent (required)
• Minimum 6 months of phlebotomy experience (required)
• Strong data entry and keyboarding skills
• Ability to work independently with minimal supervision
• Excellent patient interaction and customer service skills
• Ability to deliver accurate, error-free work in a fast-paced environment

Preferred Qualifications

• 1+ year of phlebotomy experience
• Experience with pediatric and geriatric patients
• Medical Assistant, Paramedic, or similar healthcare training
• Phlebotomy certification (required in certain states; preferred elsewhere)
• Customer service experience in healthcare, retail, or service industry

Work Requirements

• Flexibility to work weekends, holidays, overtime, or on-call as needed
• Ability to stand for extended periods and perform repetitive tasks
• Strong attention to detail and adherence to procedures

Job Tags

Monday to Friday, Flexible hours, Shift work

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