Job Description

Monitor

The Monitor is the entry level position that works to provide security of the program premises, and safety for program clients, visitors and employees. Driving ability preferred.

Duties and Responsibilities

• Shelter Security
• Shelter Entrance Monitoring: The front door to the shelter is the only permitted entrance and exit for participants, employees, partners, and vendors. Monitor and authorize entrance and departure of employees, participants, visitors, guest and other persons to guard against theft and maintain security of premises.
• Bag & Person Screening: Monitors search all participants' person and belongings being brought into the shelter each time a participant enters. This is a critical step in ensuring the safety and security of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened.
• Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc. walking the facility and making reports as needed.
• Shelter Safety
• While patrolling observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
• Know location of fire exits, be prepared to assist participants in case of any emergency.
• Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required.
• Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons.
• Asset Protection
• As a non-profit agency, VOALA must utilize all limited resources effectively and protect from theft loss or damage to the shelter's assets. Report all suspicious events to direct supervisor.
• Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
• Act as a role model for participants at all times. Learn, understand and practice the professionalism expected Put clients'/participants' needs first.
• Client/Participant Support
• Answer telephones and take messages for clients and staff, monitor doors and greet visitors.
• Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operational
• As required by the Program, assist shelter staff during provision of services to clients/participants, including meal preparation/serving, monitor and record client self-administration of prescribed medication, set-up for classes, meetings, recreation, and other Program events.
• Driving Tasks (for licensed Monitors)
• Transports individual program participants to and from various locations such as human service locations, work sites, and medical facilities
• Assists passengers in securing wheelchairs, car seats and other mobility devices
• Ensures safety of passengers, operates vehicle in safe manner at all times
• Maintains trip records as well as mileage and gasoline usage records
• Maintains program vehicle in good operating condition, clean vehicle and equipment after each pick-up and delivery, and takes vehicle for routine maintenance and repairs

Essential Duties

• Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.
• Shelter Security. Monitor Shelter entrance. Screen bags and persons entering shelter. Patrol premises as scheduled
• Shelter Safety. Monitor Clients; conduct room checks; report violations of rules. While patrolling continuously observe for safe operations/conditions, report safety concerns
• Asset Protection. Complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons
• Client/participant support
• Drive participants as directed (Part of Client Support for Monitors with licenses)
• Other duties as required and may be subject to change
• Acts as a role model for participants at all times

Mandated Reporter

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

Requirements

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

Education

• Within 30 days of hire, must successfully complete VOALA safety training.

Preferred Qualifications

• High School Diploma or GED
• Current California driver's license and clean driving record, demonstrated Knowledge of CA driving laws.
• Database familiarity
• Clean driving record to be insurable by VOALA insurance

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