Job Description

Commercial Vehicle Delivery And Service Representative

This position will be responsible for the delivery and pick-up of commercial vehicles for the lease division and service department. These vehicles include company owned full service lease and short-term rental vehicles, customer owned vehicles that are coming to our service department for service, and outside rental vehicles. This position will provide exceptional customer service and conduct business in a professional manner.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Responsibilities:

• Adhere to safe vehicle operating procedures and legal requirements.
• Transport of company owned full service lease and short-term rental vehicles, customer owned vehicles that are coming to service department for service, and outside rental vehicles.
• Arrange for new full service lease and daily rental vehicles to be delivered to customers including calling other leasing companies for outside rentals when necessary.
• Write rental contracts, completing checkouts and check-ins of full service lease and rental vehicles. This includes completing damage descriptions and taking photos of any damage noted.
• Interior and exterior washing of rental and full service lease vehicles when needed.
• Minor repairs on rental and full service lease vehicles as needed. This includes mud flaps, quarter fenders, and lightbulbs.
• Deliver lease vehicles to outside repair vendors, such as tire companies when necessary.
• Know assigned customers by learning customer names, understanding the customer's truck delivery expectations, and reports to the inside and outside sales staff about the customer purchasing practices.
• Represent the Company with professionalism and provide excellent customer service as a key contact.

Minimum Job Qualifications:

• 18 years of age.
• High school graduate/GED or 1 year work experience.
• Valid commercial driver's license in the state of employment a qualified MVR abstract.

Desired Job Qualifications:

• 1 year direct customer-facing sales experience.
• Heavy duty truck aptitude.
• Strong organization and communication with the ability to work independently without direct supervision.

Mental Capability Requirements:

• Comprehension: Ability to understand, remember, and apply oral/written instructions and information.
• Organization: Ability to organize thoughts and ideas into understandable terminology.
• Reasoning & Decision Making: Ability to apply common sense in performing job.
• Communication: Ability to understand follow basic instructions and guidelines.
• Mathematics: No mathematical ability is required.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee is required to sit for long periods of time. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and risk of electrical shock. The employee is frequently exposed to wet and/or humid conditions, extreme heat, and vibration. The employee is occasionally exposed to high, precarious places, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level is normally loud.

Common Expectations of Performance for all Employees:

The following includes common expectations for all employees of the Company. The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.

Communications, Teamwork, and Feedback to Others:

• Contribute to a work environment that is based on trust and respect.
• Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals.
• Suggest ways to improve the efficiency of conducting their job duties.
• Promote continuous improvement and change to support company growth.
• Mentor others unselfishly.
• Give credit where it's due.

Company Loyal Policies and Work Ethic:

• Adhere to the policies contained in the Employee Handbook.
• Adhere to the Company's Employee Conduct Policy.
• Support management decisions toward meeting company goals.
• Be open and receptive to new ideas, regardless of their origin.
• Make prudent decisions, which are based on the best interest of the Company and its long-term future.

We are an Equal Opportunity Employer:

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies Dobbs Peterbilt and Western Truck Center.

Dobbs Peterbilt and Western Truck Center are equal opportunity employers that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. Dobbs Peterbilt and Western Truck Parts do not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, pregnancy, genetic information, gender identity, sexual orientation, or marital status; or on the basis of age against persons whose age is 40 and over, or on the basis of physical or mental disability; or to disabled veterans or to Vietnam veterans.

We are proud to be an affirmative action employer and encourage minorities, women, individuals with disabilities, and veterans to join our team.

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