Job Description

Become a part of our caring community Humana is seeking a Lead Product Manager to own the MyHumana Authenticated Channel Experience. In this role, you will define, optimize, and orchestrate a seamless end‑to‑end member experience within Humana’s primary digital self‑service portal. Key Role Functions Channel Strategy & Journey Leadership Own the authenticated member experience end‑to‑end — from post‑login landing through task discoverability across web and in coordination with mobile. Define and communicate the web channel’s strategic role within Humana’s omnichannel ecosystem: which member needs belong on web, which on mobile or assisted channels, and how transitions should feel seamless. Identify experience gaps, friction points, and moments where member confidence breaks down; prioritize improvements against member value, business impact, and delivery feasibility. Facilitate cross‑functional workshops to align on journey strategy, surface insights, and drive shared prioritization across product, marketing, and domain teams. Maintain a clear, well‑documented prioritization framework that senior stakeholders can read and trust. Product Experience Ownership Own the product experience for all authenticated channel surfaces, including homepage/dashboard and personalized member landing experience, global navigation and wayfinding, in‑app notification system and message center. Define the personalization logic, notification strategy, and content frameworks that make the authenticated experience feel relevant to each member’s health journey. Design system governance and component standards across domain‑built features; ensure all surfaces are accessible (WCAG compliant), responsive, performant and consistent with brand and regulatory standards. Champion scalable, component‑based design to reduce experience fragmentation as domain teams build and ship independently. Cross‑Functional Collaboration & Delivery Partner with domain PMs to establish clear integration standards ensuring domain‑built features meet channel‑level quality, consistency, and accessibility bars. Collaborate with analytics teams to define and track channel‑level KPIs (MAU, self‑service task awareness, feature adoption, experience consistency score, NPS); build performance dashboards and run data‑informed optimization. Align with marketing and personalization teams to ensure member lifecycle moments are reflected intelligently in the authenticated experience. Anticipate cross‑team risks and dependencies, lead resolution across product, design, engineering and operations. Serve as the channel team’s voice in enterprise product planning, ensuring the authenticated experience has clear representation in roadmap and investment decisions. Who You Are Member‑obsessed — you think about what it feels like to be a Medicare Advantage, Medicaid member trying to understand their benefits, and you hold that perspective through every prioritization decision. A systems thinker — you can zoom out to channel strategy and zoom in to a specific navigation component without losing the thread between them. Data‑driven and experimentally minded — you define what to measure, know how to interpret behavioral signals, and build a culture of continuous discovery on your team. Highly collaborative — you operate in a matrixed environment with ease, influencing without authority and building trust across domain, platform, and marketing partners. An advocate for quality and compliance — you hold the bar on accessibility, HIPAA considerations, and experience consistency even when it’s inconvenient. Required Qualifications 5+ years of digital product management experience, with ownership of consumer‑facing platform or channel experiences at scale. Proven success leading in a multi‑team or domain‑model organization — experience coordinating across product teams without owning their backlogs. Strong analytical skills: defining KPIs, interpreting behavioral data, building dashboards, and running A/B or multivariate tests. Deep understanding of UX principles, responsive web design, accessibility standards (WCAG), and component‑based design systems. Experience working in regulated industries with compliance and governance considerations. Demonstrated ability to influence senior stakeholders and drive alignment across engineering, design, marketing, and operations. Exceptional communication, storytelling, and executive presence — comfortable in CDO‑level reviews and sprint ceremonies alike. Preferred Qualifications Healthcare, Medicare Advantage, Payor or member services experience desirable but not required. Background in personalization platforms, member engagement frameworks, or omnichannel strategy. Experience with design system governance or platform‑level product ownership. Familiarity with notification systems, messaging infrastructure, or in‑app engagement tooling. Benefits Health benefits effective day 1 Paid time off, holidays, volunteer time and jury duty pay Recognition pay 401(k) retirement savings plan with employer match Tuition assistance Scholarships for eligible dependents Parental and caregiver leave Employee charity matching program Network Resource Groups (NRGs) Career development opportunities Travel While this is a remote position, occasional travel to Humana’s offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range $126,300 - $173,700 per year. This job is eligible for a bonus incentive plan. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana also takes affirmative action in compliance with Section 503 of the Rehabilitation Act and VEVRAA. This policy applies to all employment actions, including recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, pay, and training. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See accessibility resources. #J-18808-Ljbffr Humana Inc

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