Job Description

Job Description

Job Description

About Degree Heating & Cooling

Degree Heating & Cooling is an established company with over 30 years of experience providing top tier service and quality products in many areas around the Glastonbury, CT area.

About the Role

As our Service Manager, you'll oversee the daily operations and performance of our residential service department while developing technicians into top performers. You'll work directly alongside the General Manager to drive operational excellence, improve technician performance, elevate the customer experience, and continue building a winning culture.

We're looking for a hands-on leader who enjoys coaching people, solving problems, holding teams accountable, and celebrating success together. If you're passionate about developing technicians and helping a business continue to grow, we'd love to meet you.

What You'll Do

• Lead, coach, and develop a team of residential HVAC Service and Maintenance Technicians to deliver exceptional customer experiences and strong business results.
• Drive technician performance through regular coaching, ride-alongs, one-on-one meetings, and accountability to key performance metrics, including conversion rate, average ticket, and overall productivity.
• Review technician performance and work quality using both field observations and ServiceTitan to ensure company standards are consistently met.
• Partner with Dispatch, CSRs, and the General Manager to maximize scheduling efficiency, technician utilization, and the "Right Tech, Right Call" philosophy.
• Recruit, interview, hire, onboard, and train technicians to support continued department growth.
• Oversee daily service department operations, including payroll approval, on-call scheduling, truck stock, warranty and parts processes, and overall operational efficiency.
• Provide technical guidance and remove obstacles so your team has the tools and support needed to succeed.
• Lead weekly technical and sales training while fostering a culture of continuous learning, accountability, and professional growth.
• Promote a safe work environment by ensuring compliance with company policies, OSHA standards, and best practices.

We'd Love To Hear From You If You Have

• 2+ years of experience leading or managing a residential HVAC service team.
• Strong knowledge of residential HVAC systems, service operations, and industry best practices.
• A proven leader who can coach, motivate, and develop technicians while fostering a culture of accountability.
• Strong communication, organization, and problem-solving skills in a fast-paced environment.
• Experience using performance metrics to drive technician and department success.
• Valid driver's license with an insurable driving record.

Working Conditions/Physical Demands

• Safety is always the top priority, and candidates must understand OSHA safe work practices
• Ability to regularly sit, stand, walk, bend, climb ladders, and work in confined spaces
• Comfortable working in varying weather conditions throughout the year
• Ability to lift and move 50+ pounds regularly

Benefits and Perks:

Degree Heating & Cooling treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our employees with:

• Competitive Pay
• Benefits : We offer top-notch benefits!
  • Various medical, dental & vision plans, including 100% employer covered options for you
  • 401(k) match up to 3.5%
  • 100% Company paid long & short-term disability and life insurance
  • Flexible spending accounts for health and dependent care
• Training and Career Growth : Paid training opportunities and countless internal career growth opportunities. Whether you're interested in becoming a Field/Department Manager or maybe you're interested in Sales, Tech and Corporate roles, we're here to support your growth.
• Paid Time Off : 6 company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy
• Company Branded Shirts and Sweatshirts & free Gatorade in the summer

Degree Heating & Cooling is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.

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