Job Description

Complex Claims Adjuster-Warranty

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Adjuster-Warranty to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting.

With over 20+ years of experience, we are one of the warranty and service industry's leading providers, which is why many of the world's largest and most respected brands choose us. When retailers or manufacturers want flexible and innovative service solutions that will ensure the focus of building customer retention and customer satisfaction, they turn to us.

Reporting to a Claims Team Manager, the Adjuster, Complex Claims works directly with the insured, service contractors, clients, and other internal and external stakeholders to support the Warranty claims team. Adjuster, Complex Claims are responsible for the handling of Warranty claims for major clients in our diverse portfolio, including those that call under Property and Casualty Insurance. Our portfolio consists of a diverse range of products from the home warranty, consumer electronics, and mobile industries.

How you will create an impact:

• Adjudicate and settle claim according to fair claims practices.
• Ask the right questions about the claim, evaluating each request to determine if AIG should approve or deny a claim.
• Maintain good working relationship during all contacts with clients, even during difficult conversations.
• Answer incoming phone calls, emails, and other correspondence concerning insurance claims.
• Ability to interface with the insured and other stakeholders concerning claims related matters.
• Support outside of the US for English speaking countries.
• Answer claims and coverage questions from other departments.
• Be familiar with state statues concerning claims practices.
• Assist in training of other claims agents to support the adjusting and settlement practices.
• Maintain knowledge of industry and asset coverage types.
• Handle research assignments and reporting as delegated by management.
• Take responsibility for continuously improving processes and product knowledge, understanding of program coverage and exclusions.
• Act professionally at all times.
• Keep licensing current and all Continuing Education (CE) completed prior to deadlines.

What you'll need to succeed:

• High School Diploma or equivalent required.
• Proficiency in English. Bi-lingual candidate who speaks Spanish is desired but not required.
• Must hold a Property and Casualty Adjuster's license in the majority of states requiring licensing. At minimum, the successful candidate must have their home state Adjuster's license and must be willing to complete all requirements for all states within the first 120-days of employment.
• A minimum of two years of experience in adjusting P&C insurance claims or warranty claims.
• A record of providing outstanding customer service (can be within a sale, retail, pharmacy, equipment repair, insurance, etc., environment).
• Experience in conflict resolution, or the ability to de-escalate tense situations, and comfortable in a role that requires some negotiations.
• Analytical skills and the ability to search the internet for answers and market data.
• Excellent organizational skills- flexible with moving from project to project while keeping track of progress.
• Basic Excel, Word, and Outlook skills.

Although prior Claims, Warranty, or Insurance experience is beneficial, AIG will train the right candidate to prepare them for success as an Adjuster, Complex Claims. Candidates with experience in providing excellent customer service, moving quickly to keep many projects going at once, and the ability to keep organized records will be competitive for this role.

AIG Warranty offers a first-class benefits package to their employees, and all benefits begin on day one of employment. A partial list of benefits includes:

• Automatic employer contribution into 401k account, with an additional employer match opportunity.
• Competitive Medical, Dental and Vision insurance plans.
• Opportunity to earn a performance-based annual bonus.
• A robust amount of Paid Time off- with additional opportunities to take Paid Volunteer Time Off.
• Tuition reimbursement after one year of employment.

AIG Warranty in Jeffersonville has a casual dress code, and a fun, friendly work environment. If this position sounds like it could be the right fit for the next step in your career, please apply today.

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