Job Description

We are looking for a Workday Analyst who will be responsible for providing Tier 2 functional support for the Workday system. This position involves resolving and addressing complex issues and supporting the HR systems within the Copeland business units, in a global, multi‑divisional business environment. Responsibilities Assist in the configuration and maintenance of Workday modules to meet business requirements. Provide Tier 2 functional support for Workday, addressing and resolving user issues and inquiries. Troubleshoot and resolve complex system issues related to Workday modules such as HCM, Recruit, Compensation, Talent and Learning with a strong focus on Advanced Comp and Benefit module support. Collaborate with Tier 1 support, IT, HR COEs, and other groups to advance and resolve issues as required. Conduct root cause analysis and implement solutions to prevent recurrence of issues. Participate in system upgrades, testing, and implementation of new features and functionalities. Maintain documentation of support activities, issue resolutions, and system configurations. Stay updated on the latest Workday updates, industry trends, and standard methodologies to provide informed support and recommendations. Adhere to the defined processes and procedures as well as the company's policies. Perform other tasks assigned by the direct manager or management, in connection with the responsibilities of the position or compliance with the law. Requirements Bachelor’s degree in Information Technology, Human Resources, Business Administration, or a related field. Minimum of 2‑3 years of experience in Workday functional support or a similar role. Strong knowledge of Workday modules, including HCM, Recruit, Compensation, Benefits, Talent and Learning. Experience with system configuration, testing, and implementation. Excellent problem‑solving and analytical skills. Good communication and interpersonal skills, with the ability to interact effectively with end‑users and technical teams. Ability to work independently and as part of a team in a global and extremely fast‑paced environment. Excellent organizational, interpersonal, and written communication skills. Must be fully authorized to work in the United States without sponsorship now or in the future. Benefits Medical insurance plans, dental and vision coverage, 401(k) and more. Flexible time off plans, including paid parental leave, vacation and holiday leave. Work Authorization Copeland will only employ those who are legally authorized to work in the United States. This position is not eligible for sponsorship. Individuals with temporary visas such as E, F‑1 with OPT or CPT, H‑1, H‑2, L‑1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com. #J-18808-Ljbffr Copeland LP

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