Job Description

Job Description

Job Description

POSITION SUMMARY:
The Houseperson ensures assigned room attendants have all supplies required to clean rooms in a timely
manner and ensure all assigned floors are free of debris and linen.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential Duties:
Supply room attendants with all supplies required to maintain and clean guest rooms.
Ensure all assigned floors are clear of debris and linen.
Maintains assigned vending alcoves.
Stocks and maintains closets with shipments as they arrive.
Job Duties and Responsibilities:
Empties trash on assigned elevator landings.
Delivers amenities requested by in house guests.
Stocks shipments in designated closets.
Assists with pulling linen from linen chute when necessary.
Assists with flipping mattresses and moving furniture when necessary.
Keeps all assigned floors neat, vacuumed and dusted
Assists guests with questions or concerns when approached.
Makes sure all surfaces are clean and tidy on assigned floors.

Essential Duties:
1. Operates the hotel vehicle(s) within full compliance of all state, local and courtesy vehicle codes that are
applicable.
2. Operates the hotel vehicle(s) within full compliance of all state, local and federal driving laws.
3. Responds promptly and follows through on guest requests and complaints in effective and friendly
manner.

Job Duties and Responsibilities:
• Projects a professional image of the hotel.
• Adheres to hotels standard operating standards at all times.
• Transports guests to requested and approved locations safely and in a professional manner.
• Assists incoming and outgoing guests carrying baggage to and from the vehicle.
• Promotes hotel facilities, outlets and services to guests to increases guest satisfaction and maximize
hotel revenues.
• Provides guests with local directions in a courteous and accurate manner. Must be familiar with local
roads and highways; must be familiar with popular destinations surrounding the hotel area.
• Insures baggage is secured and tagged at guest's request when storage is required.
• Adheres to company policy regarding gratuities.
• Adheres to guest room key control procedures.
• Remains stationed and ready in assigned area of the lobby for guest calls. Inspects, cleans and services
the vehicle(s).
• Runs errands for official business of hotel management.

 

• Maintains the entrance and parking areas clear of trash.

• Adheres to company policy regarding gratuities.
• Adheres to key control procedures.
• Remains stationed and ready in assigned area of the lobby for guest calls.
• Has full knowledge of hotel facilities and services, hours of operation, room types and locations, rates and
promotional programs.

 

ADDITIONAL DUTIES AND RESPONSIBILITIES

Maintains punctual, regular and predictable attendance.
Works collaboratively in a team environment with a spirit of cooperation.
Displays excellent communication skills including presentation, persuasion, and negotiation skills required
in working with guests and coworkers and including the ability to communicate effectively and remain calm
and courteous under pressure.
Respectfully takes direction from supervisor.
Complies with all safety policies, practices and procedures and reports all unsafe activities to supervisor.
Participates in proactive team efforts to achieve hotel and company goals.
Provides leadership to others through example and sharing of knowledge and skills.
Perform other duties as assigned.

Job Tags

Local area

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