Job Description
Position Overview:
The Tournament Organizer is only responsible for, coordinating, and managing in-store gaming events to create engaging experiences for customers and the gaming community. This hands-on, customer-facing role ensures smooth event execution, from check-in to final standings, while maintaining a welcoming and organized environment. The ideal candidate is friendly, detail-oriented, and passionate about running events that bring players together.
Key Responsibilities:
Event Management & Customer Service
Manage tournament check-in stations, ensuring accurate registration and seating.
Facilitate tournament events from start to finish.
Greet guests and provide clear instructions for events.
Thank participants for attending and encouraging community engagement.
Organize and schedule events in alignment with store objectives and community interests.
Update event calendars, promotional materials, and in-store signage as needed.
Serve as a backup cashier when needed to assist with front counter operations.
Event Setup & Operations
Keep event areas clean, organized, and stocked with necessary supplies.
Set up and break down tables, chairs, and other materials required for events.
Assist with other store duties as assigned by managers.
Qualifications & Requirements:
Strong organizational and multitasking abilities.
Excellent communication and customer service skills.
Ability to stay calm and problem-solve during high-energy events.
Comfortable using basic technology for event management and calendar updates.
Team-oriented, reliable, and strong time-management skills.
Experience organizing or judging gaming events or tournaments.
Familiarity with tournament software and TCG, board game, or tabletop gaming formats.
Previous retail or customer service experience.
Physical Requirements:
Ability to stand and move for extended periods during events.
Ability to lift up to 20 lbs. for event setup and breakdown.
Work Environment & Schedule:
Busy, event-driven retail and gaming environment.
Availability during evenings, weekends, and peak event times is required
Benefits:
Health, dental, and vision insurance
Paid time off
Employee discounts on products
Professional development and advancement opportunities
Friendly, high-energy team environment
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