Job Description

Job Description

Job Description

Technician, Small Engine Job Description Position Specifics: 

Reports to: Service Director

Supervises: None 

Purpose : The Small Engine Mechanic services and repairs products that are brought to the store for repair. The Mechanic promotes customer relations and satisfaction by completing jobs on schedule or connecting with customers, in a timely manner, to give them updates on issues such as unattainable replacement parts and warranty issues. The Mechanic may also be responsible for sourcing parts for stock and repairs and assisting in ordering parts. 

Responsibilities: 

• Repairing and maintaining small engines, large lawn equipment, generators, commercial pressure washing units, mowers, tillers, and other related small handheld equipment with a track record of success.
• The skills to clearly explain and communicate to the customer’s satisfaction the diagnosis and repair of the machine in a professional manner to provide a positive experience.
• Demonstrated accuracy and thoroughness, while providing a valued quality solution to the customer.
• The ability to recognize and observe all safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.
• The desire to treat others with respect and contribute to building a positive team spirit.
• The ability to understand and follow instructions and promptly respond to direction.
• The drive to work with integrity, always upholding company values, while operating a profitable service business.
• Ensures all department tools, equipment and vehicles are in good working order 
• May be required to work evenings, weekends and holidays 

Desired Experience, Education, Skills and Knowledge 

• 3+ years’ experience as a small engine mechanic
• Knowledge of small engine theory (2 and 4 stroke): lubrication, cooling, ignition and fuel systems.
• Certifications in major manufacturers brands like Honda, Kohler, Briggs & Stratton, Generac, MTD, etc. Master certification is a plus!
• Strong organizational and computer skills (fluent in Microsoft Office products).
• Ability to write and speak effectively to individuals and groups 
• Ability to analyze and interpret internal reports 
• Ability to work extended hours and weekends 
• Excellent customer service skills 
• High School Diploma or equivalent experience 
• Ability to work effectively as a member of a team

Salary Range and Benefits

• $15-30 per hour based on experience level
• Two weeks of vacation per year starting after 90 day probationary period
• Bonuses based on performance

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