Job Description

Supervisor, Pension Implementation Team

Under the supervision of the Sr. Technical Manager, Retirement Services, the Supervisor, Pension Implementation Team is responsible for overseeing the implementation of new and enhanced technology solutions supporting Retirement Services. This role supervises the Pension System Analysts and Jr. Pension Implementation Analysts, ensuring successful delivery of system implementations, data conversions, testing, and post-implementation support. The Supervisor, Pension Implementation Team will combine technical expertise, project management, and team leadership to ensure high-quality execution of customer service-based implementation initiatives, while maintaining alignment with business requirements and operational goals.

Essential Duties and Responsibilities:

Supervise, mentor, and train the Pension Implementation Analysts and Jr. Pension Implementation Analysts

Oversee implementation of new and upgraded technology solutions, including pension administration systems, customer service-based applications such as web portals and CRM applications

Oversee development of functional business requirements for pension plan implementations and system enhancements

Review and validate data conversion requirements and test plans for implementation of pension plans and/or plan mergers

Direct all pension related system testing efforts including UAT and quality assurance

Oversee creation of user manuals and documentation for administrative and system processes

Assign and prioritize work across team members to ensure timely delivery

Manage timelines, risks, and dependencies across multiple initiatives

Lead training efforts for ongoing pension administration teams

Communicate project status, risks, and outcomes to leadership

Support transition of implementations to the ongoing administration team

Special projects, as assigned by management

Qualifications (Competencies):

5+ years of supervisory experience in customer service-based systems implementation and/or project management, preferably in the field of benefits administration

Knowledge of pension calculations and validation of data elements preferred

High level of proficiency in Microsoft Office programs including Word and Excel

Experience with Vitech products, QlikView, Power BI, and Dynamics preferred

Strong project management skills

Strong analytical, problem solving and decision-making skills

Excellent business writing skills

Soft Skills (Interpersonal Skills):

Strong leadership and communication skills

Ability to effectively operate in a fast-paced work environment

Ability to multi-task and prioritize work, and work effectively under tight deadlines

Ability to work both independently and as a team player

Extremely detail oriented

Education:

Bachelor of Science degree in Computer Science, Mathematics or related field.

Language Skills:

Strong verbal and written English skills required. Spanish skills preferred.

Reasoning Ability:

Strong

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling

Over 2/3 of the time: Talking or Hearing

100% of the time: Using Hands

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1/3 to 2/3 of the time: Work near moving or mechanical parts, exposure to radiation, moderate noise.

Job Tags

Similar Jobs