Job Description

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!

The Mail Operations Senior Clerk will assist the team in executing Mail Operations related functions, that contribute to the completion and success of any expectations or customer requests. Most tasks will involve the proper processing and handling of all courier and mail types, and other mail operations projects as assigned. The Mail Operations Senior Clerk will perform all tasks in a cost efficient and effective manner, all of which is executed safely and within the Company guidelines.

What you will do – Essential Responsibilities

• Receive, sort, review, and distribute all incoming and outgoing mail

• Provide the Home Office, and Home Office extension buildings with Mail Operations support

• Work with members of different business areas to resolve mailing questions and issues

• Coordinate machine servicing with external vendors

• Maintain inventory of department supplies, invoice reconciliation and replenishment, asset tracking and disposal

• Other duties and projects as assigned

Purpose of the role

Keep the company running at optimum efficiency

Communication and Customer Service are valuable assets, when used effectively. Here at CarMax, the Mail Operations team’s role is critical to ensuring those assets, along with the daily run the business functions, are demonstrated to each customer internally and externally. The Senior Clerk associate will have the opportunity to work in a fast-paced environment, where there is an emphasis on teamwork and results focus. By nature, you are adaptable and resourceful: able to switch from regimented tasks to complex ad hoc requests at a moment’s notice. Mail Operations is much more than mail – it’s creating a simple and seamless experience for the business and customers.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have high level of attention to detail

• Must have a clear understanding of mail operation procedures

• The ability to handle multiple tasks in a fast-paced environment

• Motivated to work independently with minimum supervision and direction

• Possess strong time management and organizational skills

• Ability to take initiative to resolve problems

• Exhibits positive attitude and strong work ethic

• Communicates effectively with vendors, management and associates

• Exhibits good written and verbal communication skills

• Ability to convey a professional and positive image in all situations

• Ability to obtain relevant information from users to process information and correct discrepancies

• Knows how to partner with others to resolve problems

• Learns from mistakes, does not make the same mistake twice

• Uses resources to find answers; asks questions to gather information

EDUCATION and/or EXPERIENCE:

• Mail operations experience (preferred)

• Valid driver's license & a clean driving record

• Experience with Microsoft Office

• Basic communications, computer, and math skills

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift up to 50 pounds

Work Location and Arrangement: This role will be based out of the CarMax Home Office in Richmond, VA. Associates based in Richmond work onsite 5 days per week.

Work Authorization:  Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role. 

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

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