This small engine repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency.
Ability to combine amazing customer service with strong equipment repair skills
Ability to diagnose equipment and determine parts required for repair
Accurately and efficiently complete the repair
Ability to repair rental equipment accurately and efficiently
Perform blade sharpening
Answer shop phone calls
Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
Attend mandatory monthly store meetings
Other responsibilities as assigned by store management.
The minimum physical requirements for this position include:
Lifting at least 7 to 15 lbs on a routine basis; lifting 20 lbs or more in many instances;
Bending, climbing, stooping and twisting are routine; the position requires the ability to retrieve, stock, and move product as well as machinery;
Manual dexterity; working with tools and parts, assembly of equipment;
The ability to see and read product labels and work order instructions, dispense repair knowledge, and communicate with our customer base;
Ability to stand and walk consistently for up to 4 hours or more at a time;
Ability to physically handle all equipment;
Handle and move equipment into, out of and throughout machine shop, which entails lifting and pushing.
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