Job Description

Join Our Team as a Team Lead/Shift Lead!

At Chick-fil-A, Team/Shift Leaders play a vital role in assisting our team with all aspects of shift management, ensuring that each guest enjoys an outstanding experience. Team/Shift Leaders supervise assigned stations throughout their shift and are tasked with opening and/or closing the restaurant following the established procedures.

Key Responsibilities:

• Encourage Team Members to work at a pace that meets the restaurant's established speed of service guidelines.
• Execute proper security and cash handling protocols while holding cashiers accountable for compliance.
• Oversee the cleanliness of the dining room, restrooms, parking lot, and overall facility.
• Address guest issues as they arise and consult with management on more complex matters.
• Foster positive working relationships with employees, providing direction and constructive feedback.
• Communicate employee performance and policy violations to management for appropriate resolution.
• Strictly adhere to all company policies and procedures.

We are looking for individuals who:

• Are committed to delivering excellent service and quality.
• Have a strong desire to lead and develop others.
• Can thrive in a fast-paced environment and adapt to changing needs.

Perks of working at Chick-fil-A:

• Flexible Hours: We will work with you to arrange a schedule that accommodates your commitments to family, friends, school, or sports.
• Closed Sundays: Enjoy a guaranteed day off to spend with family and friends, as all Chick-fil-A restaurants are closed on Sundays.
• Work Directly With A Chick-fil-A Operator: Gain mentorship from the Operator, who invests time in employees and teaches valuable business skills for the future.
• College Scholarships: We believe everyone deserves an education and offer Leadership Scholarships to eligible employees who qualify.
• Competitive Pay: Enjoy a competitive paycheck while working in a nurturing environment that fosters valuable business and interpersonal skills.
• A Friendly Place to Work: At Chick-fil-A, we view our team members as more than just employees. Our low turnover rate reflects how much people enjoy working here.
• Opportunity for Advancement: There are many opportunities for growth and development within the Chick-fil-A organization.

At Chick-fil-A, being a Team Lead/Shift Lead is more than just a job; it’s a stepping-stone to a successful future in the world of business.

About the Company:

Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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