Job Description

Server

Are you looking for potential to earn extra money, or are you looking to jump start your career? Do you want to be part of a team whose mission is to Create Great Memories by bringing Family and Friends together? Year after year, we strive to be the best Friendly's we can be, because we owe it to our guests, consumers and to our team. We are friendly people! Our team is filled with great people who are optimistic, fun and always act with integrity. Be one of those friendly people who are making a difference in the business and the communities we serve on a daily basis.

The Server is Responsible and Accountable for:

• Provide guests with amazing food and premium ice cream.
• Bring the magic of our homemade ice cream to every guest through the creation of artistic quality, perfectly portioned ice cream treats.
• Deliver best in class hospitality and service.
• Learn our menu items and ice cream flavors to provide guest with first hand knowledge of product details.
• Offer a sincere, personal welcome to every guest entering the restaurant.
• Greet guests, answer questions, makes suggestions regarding food, ice cream and service.
• Relays orders to service bar and kitchen through the (POS) point-of-sale computerized register system.
• Anticipate the guest's needs and react before they need to ask.
• Presents guests check to the table and accepts a payment. Completes the proper check out procedure.
• Participates in the cleaning and resetting of dining room tables.
• Ability to wipe down table tops, pick up debris off the floor and wipe down booth seats.
• Make products as fast as possible with precision and fantastic eye appearance- each one a work of art!
• Expedite orders from the window to the dining room.
• Coordinate all online orders to insure they are complete and modifiers are correctly done.
• Make each guest feel important and special, especially kids!
• Look for ways to go above and beyond for your guests and coworkers.
• Be the final quality control checkpoint- be proud of everything.
• Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go.
• Offer a sincere, personal welcome to every guest entering the restaurant.
• Smile and make eye contact.
• Other Duties as needed.

Our Business:

We are poised for growth and we know that the best is yet to come for us. As an Employer of Choice, we offer a wealth of opportunities for career growth within a high-performing and rewarding environment.

We are proud to be an equal opportunity employer and welcome applications from all qualified candidates.

Our Benefits:

The health and well-being of our Restaurant Managers and Team Members is a high priority at Friendly's. We offer competitive compensation and benefits, and we believe these are key components of our Restaurant Managers' total rewards and employment experience.

• Free On-Shift Meals
• Discount Program
• Flexible Schedule (Days, Nights & Weekends)
• Employee Assistance Programs

Requirements:

• Experience: minimum of one (1) year of food service experience. Must have a proven track record of achieving results and building successful teams.
• Education: High school graduate or equivalent
• Must be capable of performing all functions and meeting all qualifications standards for all hourly positions.
• Must have excellent people skills.
• Mobility and the ability to walk and stand during an entire shift or extended period of time.
• Must know safety information regarding all materials used within the scope of work.
• Basic math and verbal communication skills required.
• Must be able to read, write and communicate in English.
• Must be able to hear well amongst loud background noise.
• Must be able to perform all job functions safely.
• Must meet the company performance standards for the job.
• Must participate in company orientation and training.
• Must be able to follow instructions.
• Must be able to work the scheduled / assigned times and required overtime for the position.
• Must be able to use, or learn to use, the equipment and tools used to perform the job.

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