Job Description

Position Summary:
As a Guest Service Associate, you are the face of the brand—creating a welcoming, professional, and engaging experience for every guest who walks through our doors. In this role, you’ll focus on delivering exceptional guest service while supporting package and product sales. You play a key role in ensuring smooth operations and fostering a positive team environment that reflects a culture of confidence, care, and excellence.

Essential Responsibilities and Duties

Guest Service and Experience

• Create a positive and welcoming environment that reflects the organization’s values and standards.
• Warmly stand and genuinely greet every guest with professionalism, warmth, and enthusiasm.
• Educate guests on services, policies, and what to expect during their visit.
• Answer phone calls professionally, manage the reservation book, and address guest inquiries.

Sales & Goal Achievement

• Educate every guest on package savings programs, products, overall experience, and promotional offerings.
• Confidently communicate the benefits of service frequency and product usage.
• Consistently meet or exceed individual sales and rebooking goals while actively contributing to broader performance targets.

Product & Service Sales

• Maintain strong knowledge of product and service offerings.
• Recommend and promote appropriate skincare products and service packages.

Team Collaboration & Culture

• Foster a positive and collaborative team environment.
• Participate in ongoing training and team meetings.
• Uphold brand values, standards, and model the guest experience expectations.

Operations

• Maintain cleanliness and organization of the lobby and front desk area.
• Support the team in opening/closing procedures and other administrative tasks.
• Accurately process transactions and manage guest profiles through POS systems.

Required Knowledge, Skills, and Abilities

• Strong communication, customer service, and problem-solving skills
• Passion for beauty, wellness, and guest skin care
• Energetic, positive, and professional demeanor

Education/Experience

• Prior experience in customer service, sales, or retail preferred
• Comfortable using POS systems, Microsoft Office Suite, or related software

Work Environment and Physical Demands

• Flexible schedule, including availability for evenings and weekends
• Travel requirements: As required
• Must be able to stand for extended periods and occasionally lift up to 25 pounds

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