Job Description

Relocation Specialist

Looking for a professional, well-organized, compassionate individual with great attention to detail to serve as a Relocation Specialist. As a Relocation Specialist, you will be responsible for facilitating the overall resident relocation process for a nonprofit affiliate of the Housing Authority. The position provides relocation case management, customer satisfaction, and service delivery. This position requires an individual who can maintain confidentiality, show initiative, and demonstrate sound decision-making skills while working both independently and collaboratively. The ideal candidate for this position takes great pride in their work, has effective interpersonal skills, superior oral and written communication skills, and an advanced ability to organize. The ability to work independently and problem solve is paramount.

Responsibilities:

• Acts as main point of contact for administering the various phases of the relocation process for residents who currently qualify for relocation services. Oversee the delivery of relocation services and benefits to residents and their families using best practices and service standards to ensure a high-quality service. Proactively provides continuing advice and support to both the Development Team and residents, maintaining regular contact throughout the relocation period.
• Conducts a thorough needs assessment at the onset of the relocation process to establish the residents' specific requirements and address any individual needs. Works with the residents and/or family to ensure all needs are understood and met and adjusts services and counseling to changing needs and conditions throughout the relocation process.
• Guides the residents and family members through the location selection process that best suits the needs of their family and closely manages and monitors the home-finding process. Performs the timely and accurate input of related data and the management of all opportunities through completion.
• Reviews and evaluates exception requests and challenging situations and provides solutions to residents in the support of move-based scenarios that arise. Provides recommendations to the resident and the Project Manager regarding appropriate courses of action when outside of their scope of authority.
• Responsible for the accurate and timely documenting of conversations, exceptions, move-related expenses, and correspondence in the organization's tracking system.
• Maintains file documentation and ensures data integrity.

Qualifications:

• Bachelor's degree preferred
• Direct client interaction and advisory experience preferred
• Proficiency in Microsoft Office suite of products, especially working with spreadsheets
• Strong oral and written communications skills and ability to multitask in a fast-paced environment
• Basic math skills including addition, subtraction, multiplication, division, percentages, and fractions
• Strong attention to detail, excellent customer service skills
• Knowledge and ability to use typical office equipment (PC, calculator, internet/web etc.)
• Willingness to learn about affordable housing policies & Housing Choice Voucher regulations, policies & procedures
• Ability to interact with staff at all levels while remaining flexible, proactive, and efficient, and to maintain a high level of professionalism and confidentiality
• Ability to work independently, tracking and managing numerous, simultaneous projects
• Ability to compose, edit, and proofread correspondence, summaries, etc.
• Knowledge of general office procedures (e.g., filing, correspondence, scheduling)

System One, and its subsidiaries including Joul and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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