Job Description

Join Our Team

As a Receptionist, you will be the welcoming face and voice of Lenape Valley Foundation (LVF), setting the tone for every individual who calls or walks through our doors. Based in our Doylestown location, this full-time role is ideal for someone who thrives in a fast-paced, service-oriented environment and is passionate about helping others access mental health and wellness services.

What We Offer

• DailyPay - gives you the flexibility to access your earnings immediately, on your own schedule!
• Paid training and professional development
• Growth potential within LVF
• 403(b) Retirement Plan
• FULL TIME Benefits Package Includes:
• Generous PTO Policy
  • 15 PTO Days, 10 Paid Sick Days, 4 Paid Personal Days, 7 Paid Holidays, 5 Paid Conference Days
• Medical, Dental, and Vision Insurance
  • Credit available for medical opt-out
• Flexible Spending Account (FSA)
• Long-Term Disability and Basic Life Insurance
• Employee Assistance Program (EAP)
• Continuing Education Assistance Program
• Access to student loan management and repayment support

What You Bring

• High School Diploma or GED (required)
• Proficiency with computers and standard Microsoft Office applications
• Ability to commute to the Doylestown office
• Excellent communication skills, especially over the phone
• Strong attention to detail
• Ability to perform physical requirements of the role, with or without accommodation

Your Role

Reception Responsibilities:

• Greet all individuals with professionalism, warmth, and respect.
• Check clients in for appointments, verifying demographic and insurance information.
• Use reports to confirm coverage for scheduled services and coordinate with billing staff as needed.
• Maintain data integrity in the Electronic Medical Records system.
• Complete daily opening and closing procedures.
• Manage appointment cancellations for both clients and staff.

Call Center Responsibilities:

• Answer and respond to incoming calls promptly, providing accurate information about LVF and community services.
• Assess urgency of calls and transfer appropriately.
• Maintain comprehensive knowledge of LVF programs, admission criteria, and insurance coverage.
• Verify insurance coverage for Outpatient Intake and explain consent for treatment requirements.
• Schedule initial contacts for access to Outpatient Services.
• Sort and process incoming faxes and related tasks.

About Lenape Valley Foundation

Since 1958, Lenape Valley Foundation (LVF) has been a trusted non-profit provider of essential human services in Bucks and Montgomery Counties. Our mission is to partner with individuals facing mental health, substance use, or developmental challenges as they pursue personal goals and improved quality of life. With over 30 programs and a commitment to evidence-based care, LVF continues to evolve to meet community needs.

Our Commitment To Diversity and Inclusion

LVF is an Equal Opportunity Employer. We are committed to fostering a workplace that respects and celebrates diversity. We welcome applicants of all backgrounds and ensure a discrimination and harassment free environment where everyone is treated with dignity.

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