Job Description

Join Our Caring Community

The Receptionist 1 receives and correctly routes incoming and outgoing telephone calls and accommodates visitors to attend to all callers/visitors promptly. The Receptionist 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments.

Location Address: CenterWell Senior Primary Care office located at: 737 S Semoran Blvd., Orlando, FL 32807

You will be reporting to: Manager, Clinic/Center Administration

Job Responsibilities

• You will operate a switchboard or multi-line phone and maintain long distance call logs.
• You will take and distribute accurate messages.
• You will greet visitors and determine the nature of their visit, issues visitor passes and maintain visitor logs.
• You will alert appropriate party of visitor arrival or directs visitors to appropriate office, department or employee.
• You will respond to routine inquiries from internal or external sources such as our location, hours of operation, phone numbers, and email address.
• Your additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages.
• You will limit decisions to defined parameters around work expectations, quality standards, priorities and timing, and works under close guidance and within established guidelines with minimal opportunity for deviation.

Required Qualifications

• High School Diploma or GED
• 1 year or more of experience working in a Healthcare setting preferred but will consider candidates with a Customer Service background in Retail Hospitality, Call Centers.
• Excellent customer service
• Team player
• We consider this role patient-facing and runs the Tuberculosis (TB) screening program. If selected for this role, we will require you to screen for TB.

Other Qualifications:

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

Use Your Skills to Make an Impact

Humana values personal identity protection. Please be aware that we may ask applicants to provide their Social Security Number if we do not already have it on file. Humana will send an email from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.

Interview Format HireVue

As part of our hiring process for this opportunity, we will use interviewing technology called HireVue to enhance our hiring. HireVue allows us to quickly connect and gain valuable information from you about your relevant experience at a time that is best for your schedule.

Scheduled Weekly Hours: 40

Pay Range: $38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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