Job Description

Pharmacy Technician

The Pharmacy Technician supports licensed pharmacists in providing safe, accurate, and patient-centered medication services within the hospital-owned retail pharmacy. Primary responsibilities include prescription preparation, customer service, inventory management, and retail workflow support. The technician may also provide limited assistance to hospital pharmacy and clinic operations as needed. Performs other duties as assigned.

Essential Duties and Responsibilities

Retail Pharmacy Responsibilities (Primary)

• Prepares prescriptions for pharmacist verification by retrieving, counting, pouring, labeling, and packaging medications.
• Verifies prescription information for completeness and accuracy before processing.
• Enters and updates patient and prescription data in pharmacy software systems.
• Assists with point-of-sale functions, insurance processing, prior authorizations, and medication access coordination.
• Supports refill management, adherence packaging, medication synchronization, and patient engagement activities.
• Provides customer service, including answering phones, assisting patients, and directing clinical questions to a pharmacist.
• Maintains inventory by ordering, receiving, stocking, rotating, and securing medications and supplies.
• Ensures compliance with Indiana Board of Pharmacy regulations and organizational policies.
• Provides workflow support and collaborates with pharmacists and other team members.

Cross-Coverage Responsibilities (Hospital, Outpatient, Clinics)

(Assigned based on department needs and technician competency; secondary to retail duties)

• Assists with medication distribution, delivery, and restocking in hospital or clinic areas after pharmacist verification.
• Retrieves and returns medication bins, supplies, and equipment as needed.
• Supports compounding of sterile and non-sterile products under pharmacist supervision (as trained and competency-assessed).
• Maintains accurate documentation in pharmacy systems/EHR.
• Participates in safety reporting, quality improvement activities, and workflow optimization across service areas.
• Demonstrates clear ownership of workplace and patient safety.
• Reports mistakes, near misses, adverse events and quality and safety concerns.
• Participates in the development and implementation of safety and quality improvement activities.
• Other duties as may be assigned.

Job Requirements

Education: High School Diploma or GED required.

Licensure/Certification: Indiana Pharmacy Technician License

Experience: Retail pharmacy experience preferred. Hospital/health-system experience beneficial but not required.

Knowledge/Skills/Abilities:

• Strong attention to detail and accuracy. Effective communication and customer service skills.
• Ability to work in a fast-paced retail environment.
• Ability to collaborate with pharmacists and interdisciplinary teams.
• Working knowledge of pharmacy systems, EHRs, and retail pharmacy software preferred.

Schedule/Work Conditions:

• May include variable shifts, weekend/holiday coverage.
• Primary work location is the hospital-owned retail pharmacy; may provide cross-coverage in hospital/clinics as needed.
• Frequent standing and walking; ability to lift 25 lbs.; frequent reaching, stooping, and bending.
• Performs other duties as assigned to support pharmacy operations and organizational needs.

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