Job Description

Operations Administrator

Our Cowpens, South Carolina team is looking for an Operations Administrator who is detail-oriented, organized, and enjoys supporting both operations and customer service in a manufacturing environment. The typical hours for the role are Monday - Friday, 8 a.m. - 5 p.m.

What You'll Do

Operations Support:

• Create and receipt manufacturing batch tickets within the ERP system.
• Print labels for product containers.
• Verify inventory availability for orders received from Customer Service.
• Prepare and appropriately distribute documents for customer deliveries, which may include Bill of Ladings, Safety Data Sheets, and Certificates of Analysis.
• Manage incoming phone calls to provide support to internal customers.
• Receipt incoming Purchase Orders into the ERP system.
• Frequent collaboration with operations personnel to resolve discrepancies.
• Work with leadership and quality to manage slow-moving inventory.

Customer Service Support:

• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Maintain customer accounts by entering information within the ERP system.
• Manage incoming phone calls and orders received via email.
• Process orders within the ERP system.
• Communicate and coordinate with internal departments (quality, operations, and sales) to develop a service plan and resolve any service failures.
• Assist sales professionals with various administrative functions.
• Other duties as assigned.

Candidates Should Possess:

• High school diploma or equivalent.
• Strong attention to detail and a commitment to accuracy.
• Excellent organizational and time management skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong communication and customer service skills.
• Ability to work both independently and collaboratively with cross-functional teams.
• Proficiency with Microsoft Outlook and general computer applications.
• Experience working with ERP systems is preferred.
• Previous administrative, customer service, or manufacturing support experience is a plus.

What We Offer:

• Medical Insurance Choose between a 100% company-paid HDHP or a highly subsidized PPO with low premiums
• Employee Stock Ownership Plan (ESOP) Build long-term wealth as an employee-owner
• 401(k) Retirement Plan
• Flexible Spending Account (FSA) or Health Savings Account (HSA)
• Paid Time Off and Paid Holidays
• Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability (STD & LTD)
• Paid training to support your growth from day one

Join a company that invests in youpersonally, professionally, and financially.

EOE including disability/veteran. Drug-free workplace.

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