Job Description

Overview NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health. For more information, go to NYU Langone Health, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram. Position Summary We have an exciting opportunity to join our team as a Manager, Operations - Radiology. The operations manager is responsible for the departmental operations in the department of radiation oncology, including managing the medical secretaries and running weekly operational meetings. This is a highly organized and task-oriented position that leads projects related to the operational needs of the department. The operation manager reports to the departmental administrator but works closely with the medical director, vice chair of operations, director of physics, technical operations manager, nursing, MCIT and other operational staff. This person will also manage and lead the QA/QI database, meetings and initiatives, as well as the HRO initiatives. Responsibilities Improve exam room utilization throughout department locations and work with supervising Nurse Manager on exam room standardization strategies. Serve as backup for other practice managers as needed. Manage departmental accreditation programs. Manage new departmental operational initiatives and projects. Lead, in collaboration with departmental leaders, the quality and safety and patient experience initiatives. Manage the QA/QI database and organize meetings to review the data. Manage and lead projects related to process improvement, ARIA, EPIC and other initiatives. Receive, compile, classify, reconcile and consolidate relevant data from varied sources; provide timely reports on routine data, trends and variances to appropriate parties. Work with the administrator and practice managers to establish office procedures and communicate responsibilities and expected performance to staff. Collaborate with the administrator to resolve direct report employee issues and address procedures and performance concerns; authorize attendance, schedules and sick time changes. Resolve operational complaints and problems using independent judgment to ensure patient satisfaction and adherence to hospital and practice standards. Ensure workflows that maintain proper continuity of care between the department's locations in Manhattan, Brooklyn, Queens, and Long Island. Serve as an on-site resource to improve practice operations—ensure meaningful use reporting, wait lists and EPIC work queues are maintained. Identify areas for improvement and develop detailed action plans; optimize patient flow and patient access. Collaborate with Administration, on-site Coordinators and Supervisors, and Epic Operations to identify opportunities to improve front-end processes. Oversee and manage policies and procedures to maintain standardization among all NYU Langone Health locations. Perform other duties as assigned by the administrator, vice chair or chair. Minimum Qualifications Bachelor's Degree with a minimum of 3-5 years of relevant work experience or equivalent combination of training and experience. Ability to work in a fast-paced multi-physician practice environment. Good communication, interpersonal and computer skills. Ability to develop and maintain effective working relationships with physicians, staff and patients. Strong analytical background and previous experience using Microsoft Excel, Access, and Visio. Preferred Qualifications Master’s degree in Business Administration, Healthcare Administration or another related degree or experience in operational management preferred. 3-5 years supervisory experience. Press Ganey experience preferred. Patient Satisfaction experience preferred. Strong analytical background and previous experience using Microsoft Excel, Access, and Visio. Qualified candidates must be able to effectively communicate with all levels of the organization. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Health provides its staff with far more than just a place to work. We are an institution you can be proud of and where you will feel good about devoting your time and talents. At NYU Langone Health, we are committed to supporting our workforce with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The benefits and wellness package include access to financial security benefits, a generous time-off program and employee resources groups for peer support, plus a holistic employee wellness program focusing on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. Applications are to be completed online. View Know Your Rights: Workplace discrimination is illegal. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $97,589.95 - $105,000.00 annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here #J-18808-Ljbffr NYU Langone Health

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