Job Description
POSITION SUMMARY
Patrol all areas of the property; assist guests with room access. Monitor Closed
Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety
system. Lock property entrances when required. Conduct daily physical hazard
inspections. Respond to accidents, contact EMS or administer first aid/CPR as
required. Assist guests/employees during emergency situations. Notify
appropriate individuals in the event of accidents, attacks, or other incidents.
Defuse guest/employee disturbances. Call for outside assistance if necessary.
Complete incident reports to document all Security/Loss Prevention related
incidents. Handle all interruptions and complaints. Resolve safety hazard
situations. Escort any unwelcome persons from the property without interrupting
the orderly flow of property operation. Report to scenes of vehicle
accidents/thefts. Call for assistance using proper code responses. Complete a
Loss Prevention shift summary/daily activity report. Maintain confidentiality of
all Security/Loss Prevention and property reports/documents; release information
only to authorized individuals. Conduct investigations and gather evidence.
Conduct interviews with relevant parties.
Follow all company policies and procedures; report accidents, injuries, and
unsafe work conditions to manager; complete safety training and certifications;
ensure uniform and personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets. Welcome and
acknowledge all guests according to company standards; anticipate and address
guests’ service needs; assist individuals with disabilities; thank guests with
genuine appreciation. Speak with others using clear and professional language;
prepare and review written documents accurately and completely. Develop and
maintain positive working relationships with others; support team to reach
common goals. Comply with quality assurance expectations and standards. Stand,
sit, or walk for an extended period of time. In addition, some states may have
additional licensing/registration requirements to be considered for this
position. Read and visually verify information in a variety of formats (e.g.,
small print). Visually inspect tools, equipment, or machines (e.g., to identify
defects). Enter and locate work-related information using computers and/or point
of sale systems. Move at a speed required to respond to work situations (e.g.,
run, walk, jog). Stand, sit, or walk for an extended period of time or for an
entire work shift. Move, lift, carry, push, pull, and place objects weighing
less than or equal to 50 pounds without assistance and objects weighing in
excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of
varying size and weight, requiring fine motor skills and hand-eye coordination.
Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or
slippery surfaces as well as up and down stairs and/or service ramps. Reach
overhead and below the knees, including bending, twisting, pulling, and
stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
At Renaissance Hotels, we believe in helping our guests experience the DNA of
the neighborhoods they are visiting. Our guests come to discover and uncover the
unexpected, to dive into a new culture, or simply to make the most of a free
evening. They see business travel as an adventure because they see all travel as
an adventure. Where others may settle for the usual, our guests see a chance to
bring home a great story. And so do we. We’re looking for fellow spontaneous
explorers to join our team to bring the spirit of the neighborhood to our
guests. If this sounds like you, we invite you to discover career opportunities
with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of
brands with Marriott International. Be where you can do your best work,
begin your purpose, belong to an amazing global team, and become the best
version of you.
Job Tags
Full time, Work experience placement, Shift work, Afternoon shift