Job Description
Job Description
Job Description
Description:
Why Join Long John Silver’s?
Long John Silver’s is an iconic American brand with decades of history—and we’re in the middle of an exciting and highly successful brand turnaround . This is a unique opportunity to join at a pivotal moment where innovation, creativity, and fresh thinking are not only welcomed but expected.
As our Learning & Development Business Partner, you won’t just maintain training—you’ll help redefine how we develop our teams across both company-owned and franchise restaurants. Your work will have a direct and visible impact on restaurant performance, team engagement, and the future of the brand.
- Be part of a recognized brand undergoing meaningful transformation and growth
- Enjoy a high level of creative ownership and influence in shaping training strategy and content
- Work in a fast-moving, feedback-driven environment where ideas can quickly come to life
- Partner closely with operations and leadership to make a real, measurable impact in the field
- Help build the foundation for the next generation of training at Long John Silver’s
Come join our Pirate Crew!
Requirements:
Instructional Design & Content Development
- Design and develop engaging training programs across multiple modalities, including:
- eLearning (Articulate Storyline or similar tools)
- Instructor-Led Training (ILT)
- Video-based learning and microlearning content
- Job aids, guides, handbooks, and operational manuals
- Create visually compelling learning materials using tools such as Canva and Adobe Creative Suite
- Script, storyboard, and produce training videos to support operational procedures and learning initiatives
- Edit video content (cutting, captions, voiceover sync, basic motion graphics) for use in eLearning, LMS platforms, and training workshops
- Translate complex operational processes into clear, concise, and actionable training content
- Maintain consistency in brand voice and operational standards across all materials
Training Delivery & Facilitation
- Facilitate in-person and/or virtual training sessions (preferred/bonus)
- Support the rollout of new initiatives, tools, and operational procedures through effective training strategies
- Partner with field leaders to ensure training is practical, scalable, and impactful
Collaboration & Stakeholder Engagement
- Work closely with SMEs, Operations, and cross-functional partners to gather insights and validate content
- Build strong relationships with the Operating Company and Franchisee stakeholders
- Actively incorporate feedback into iterative design cycles to continuously improve training effectiveness
Field Engagement & Continuous Improvement
- Travel to restaurant locations to observe operations, assess training needs, and capture real-world content (including video footage where applicable) up to 15%
- Identify gaps in training and recommend improvements based on field insights
- Evaluate training effectiveness and adjust content based on performance data and feedback
Qualifications Required: - 2–5+ years of experience in Learning & Development, Training, or Instructional Design
- Experience developing eLearning using tools such as Articulate Storyline (or similar)
- Experience creating and editing training videos (e.g., Adobe Premiere Pro, After Effects, Camtasia, or similar tools)
- Strong visual design skills with tools like Canva and/or Adobe Creative Suite
- Experience creating printed materials such as job aids, manuals, and guides
- Strong written and verbal communication skills
- Proven ability to collaborate effectively with SMEs and stakeholders
- Highly open to feedback, with a growth mindset and comfort in iterative feedback loops
- Ability to manage multiple projects and meet deadlines in a fast-paced environment (Monday.com)
- Willingness to travel to restaurant locations as needed
Preferred:
- Experience in restaurant, retail, or hospitality environments
- Experience facilitating in-person training sessions
- Familiarity with franchise business models
- Knowledge of adult learning principles and instructional design methodologies (ADDIE, SAM, etc.)
- Basic experience with video shooting (lighting, framing, audio capture)
What We’re Looking For - A creative problem-solver who can turn operational complexity into simple, effective learning
- A collaborative partner who thrives on feedback and continuous improvement
- A self-starter who takes ownership of projects from concept through delivery
- Someone who is equally comfortable designing training, editing video, and being in the field observing operations
Long John Silver's is an Equal Opportunity Employer
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