Job Description

Insurance Claims Processor

This position is responsible for all aspects of client service related to claims of both personal and commercial clients of the agency and to provide prompt, accurate and courteous service to insureds, company representatives and any outside third party related to the insured's claim. Responsible for working cohesively as a team with all members of the agency personnel and abiding by established core values and supporting agency goals.

Job duties/responsibilities include:

• Claims administration for the agency.
• Serving as the primary focal point between the customer and the carrier for all submitted claims.
• Responsible for the lifecycle of the claims process, including the review and submission/filing of all new claims; obtaining and verifying any all details needed; and corresponding with the carrier and customer throughout the claims process.
• Working with Account Managers and Producer population to ensure the proper notifications and follow ups are made.
• Following and adhering to established processes that support organizational goals.
• Acting as a liaison between agency and carrier partners to promote strong communication and problem solving as claims situations arise.
• Cross-service existing clients to add needed coverage, increase limits and reduce E & O exposure for agency.
• Systematically monitoring status of all open claims, documenting the agency management system.

Education and experience: High School diploma required/ 3 years of claims work experience in the Property and Casualty Insurance field. Possess an active Property & Casualty license. Fluent in terminology of Commercial Lines Property & Casualty Insurance. Strong written and verbal communication skills. Customer Service mentality with a high degree of empathy. Excellent organizational and time management skills as well as the ability to meet deadlines. Demonstrated strong computer skills. Previous experience with Applied Epic preferred.

All Locations: Plano-Parkwood

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at HR@firstunitedbank.com for assistance. First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.

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