Job Description

Job Description

Job Description

Essential Duties & Responsibilities:

• Provide strategic direction and leadership for all HVAC service operations, ensuring alignment with company goals and performance objectives.
• Lead, mentor, and develop service technicians, dispatch personnel, and support staff to maximize productivity, accountability, and employee engagement.
• Oversee scheduling, dispatching, and workforce planning to ensure efficient service delivery and optimal resource utilization.
• Establish, monitor, and report on key performance indicators (KPIs) related to service performance, customer satisfaction, profitability, and technician productivity.
• Implement continuous improvement initiatives to enhance operational efficiency, service quality, and overall department performance.
• Drive growth of the service department by expanding maintenance agreements, repair services, equipment upgrades, and replacement opportunities.
• Collaborate with the sales team to identify and convert service-generated leads into project opportunities.
• Develop strategies to increase service revenue, improve customer retention, and achieve profitability targets.
• Maintain strong relationships with customers, ensuring prompt resolution of concerns and a high level of client satisfaction.
• Provide advanced technical support and guidance for complex HVAC service issues and escalated customer concerns.
• Ensure compliance with all company policies, industry regulations, licensing requirements, and safety standards.
• Oversee inventory control, equipment readiness, vehicle fleet coordination, and resource management.
• Prepare and present operational, financial, and sales performance reports to senior leadership.
  

Qualifications:

• Minimum of five (5) years of HVAC service experience, including at least two (2) years in a supervisory or management capacity.
• Demonstrated success in growing service revenue and achieving sales and profitability goals.
• Strong knowledge of HVAC systems, diagnostics, troubleshooting, repair, and maintenance practices.
• Proven leadership skills with the ability to coach, motivate, and manage high-performing teams.
• Excellent communication, customer service, negotiation, and relationship-building abilities.
• Strong organizational, analytical, and problem-solving skills.
• Experience utilizing service management, dispatch, and CRM software platforms.
• Valid driver's license with an acceptable driving record.
• Current State of Iowa Mechanical License or equivalent state-recognized license required.
  

Preferred Qualifications:

• EPA Certification.
• NATE Certification or equivalent industry credential.
• Experience managing both residential and commercial HVAC service operations.

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