Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide. Job Description This position is contingent upon contract award SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances interoperability, governance, and mission-driven analytics for a DoD customer. The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency, and non-traditional international partners to enable real-time information sharing, dynamic data integration, and mission-tailored analytical capabilities. Manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems. Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting. Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies. Submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence Qualifications Active TS-SCI Clearance. Bachelor's degree in Information Technology, Computer Science, or a related field, or five (5) years of equivalent experience in IT service management. Demonstrated experience in managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance. Experience with remote desktop management, enterprise device provisioning, and IT asset tracking is required. Possess the knowledge and capability to lead and manage a technical helpdesk team, ensuring high-quality IT support services for cloud-based and on-premises environments. Proficient in ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow). Strong customer service, team leadership, and incident resolution skills are required. Preferred Qualifications Desirable but not required certifications include ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A+. Additional Information Normal office conditions. Working at SOSi All interested individuals will receive consideration and will not be discriminated against for any reason. #J-18808-Ljbffr SOSi
...Job Description Job Description At a glance: The Senior Consultant, is someone who has 5+years of end to end NetSuite implementation experience. but also has the knack for excellent customer service. You are leading projects all the way from discovery/requirements...
...Job Description Job Description Job Title: Pediatrician Home Department: Pediatrics Reports To: Chief of Pediatrics This document is intended to describe the general duties required for this position. It is not intended to serve as an exhaustive...
...Job Description Job Description As a Senior Accountant, you will play a pivotal role in handling financial reporting and accounting functions within a medium-sized team. Your expertise will ensure accurate financial records, compliance with GAAP, and support effective...
...technical solutions on IT networks to deliver real-time patient data. Essential qualifications include 3+ years in IT/electronics, CCNA certification, and a Bachelor's degree in a relevant field. The role involves approximately 50% travel and requires strong collaboration...
...Job Description Job Description We are looking for an experienced Paralegal to support Corporate Governance activities for a diverse portfolio of entities based in Seattle. This role partners closely with legal and finance stakeholders to keep governance records accurate...