Job Description
Description:
Boar's Head Resort is seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our resort's front office. Candidates must have prior experience in luxury hospitality environments, particularly within 4- or 5-star properties. The ideal candidate will ensure exceptional guest experiences, manage staff effectively, and maintain high standards of service.
Key Responsibilities:
- Supervise front office staff, including concierge
- Ensure smooth check-in and check-out processes for guests
- Address guest inquiries and resolve any issues promptly
- Manage reservations and maintain accurate records
- Collaborate with other departments to enhance guest satisfaction
- Train and mentor front office staff to uphold service standards
- Monitor and manage front office budgets and expenses
- Implement and maintain front office policies and procedures
Requirements:Requirements
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficient in hotel management software and Microsoft Office Suite
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Flexibility to work various shifts, including weekends and holidays
We offer a competitive salary and benefits package, along with opportunities for professional growth within our resort. If you are passionate about providing outstanding guest service and leading a dynamic team, we encourage you to apply.
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