Position Summary To assure a high standard of integrity and honesty in Gaming operations and related support services. To ensure the protection of tribal assets and the safety and security of patrons and employees. Monitors overall day‑to‑day compliance as required in the minimum internal control standards with all requirements of the IGRA, Compact, Gaming Ordinance, Regulations, Internal Controls, and Operating Procedures. Observes various gaming operations as they take place, reviewing appropriate records related to various operation areas and inspecting physical aspects of the facilities to verify that the policies, system, procedures, and controls are effective in compliance. Follows up on reported violations of policies, regulations, and controls, working closely with casino floor security and financial personnel. Reviews customer complaints and evaluates merits of same. Review and resolves, with casino management, valid complaints and potential operation problems. Investigates and writes reports on actual or suspected criminal activity by both patrons and employees. Conducts compliance checks, monitors slot machine and EPROM chip compliance, conducts inspections of special areas. Coordinates investigative duties and writes reports. Position will require being able to work all shifts on any day of the week. Essential Duties and Responsibilities Advises on gaming violation, criminal activity or person associated with criminal activity. Investigates and reports violations of policy, law, or procedures involving Indian gaming. Conducts surveillance on all area of gaming and cash operations. Plans investigation or surveillance operation to prevent theft, loss or violation of the integrity of gaming. Assists in training or instruction of loss prevention. Observes and reports on matters so directed concerning gaming and maintains casino integrity. Monitors activities of patrons and employees to assist in ensuring compliance with laws, regulations and internal controls. Monitors the facility to assist in ensuring that the safety, health, and security of patrons and employees are protected. Coordinates with and assists management, security and law enforcement agencies when necessary. Must be knowledgeable in the conduct of all games offered by Golden Acorn Casino & Travel Center. Must be proficient in the operations, maintenance, installation and repair of all surveillance related equipment. Must be knowledgeable in all casino internal controls, policies and procedures, federal and tribal gaming regulation and compact requirements. Conducts investigation and writes reports on actual or suspected violation of casino internal controls, gaming laws and regulation and any criminal activity either by employees or patrons. Must have basic technical knowledge of slot machine function and verify large jackpots. Assists Commission compliance officer as needed in follow‑up or corrective action investigations. Physically maintains a presence on the casino floor to observe activities and ensure compliance with applicable controls, laws and regulations. Exercises judgement in investigation, evaluating and resolving customer disputes related to gaming. Recommends to commissions, as necessary, new or revised regulation to more accurately and effectively control casino operations. Serves patrons with formal exclusion notices when necessary. Exercises sound judgement and conducts summary license suspensions when authorized by supervisor. Performs any other related duties and functions as assigned. Knowledge, Skills, Abilities & Other Characteristics Knowledge of Federal, State, Tribal, and other applicable gaming laws or regulations regarding gaming. Knowledge of casino regulations, policies, procedures and practices. Ability to interact with a diverse group of people in a professional manner in order to resolve problems related to assignments. Ability to operate a two‑way radio. Interviewing, interrogation, investigative and report‑writing skills. Ability to operate computers and related software. Skill in observing/monitoring employees and customers for compliance with gaming regulation, internal controls and practices. Skills in preparing and maintaining reports and documentation necessary for monitoring regulatory functions. Skills in oral and written communication. Knowledge of surveillance equipment and surveillance techniques. Ability to stand and walk for extended periods of time. Skill in eliminating potential disruptive situations. Ability to analyze data, establish facts, and draw valid conclusions. Ability to maintain confidentiality. Ability to accept constructive criticism. Ability to appear for work on time. Minimum Qualifications A high school diploma or GED and at least two years in Law Enforcement, governmental regulatory agency, or a closely related field. Report writing skills are essential. Must be able to pass a drug test and a background/fingerprint check and must be 25 years or older. Work Environment The work environment characteristics described are representative of those an employee encounters while performing the essential function of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the duties of this job. Essential Functions While performing the duties of this job, the employee is frequently exposed to cigarette fumes. The employee occasionally works in high, precarious places and in outside weather conditions and is occasionally exposed to risk of physical confrontations or altercations. Other Skills and Abilities Confidentiality is a must. Ability to work in high‑stress environment. Must have knowledge of CCTV and other related equipment. Must have knowledge of all casino games and surveillance techniques. Ability to investigate, document and testify. Have keen observation skills and ability to make snap decisions. Must be knowledgeable in casino procedures, internal controls and regulatory requirements. Must have minimum computer skills. Preference is given to qualified Tribal members, then qualified Native Americans, and then other qualified candidates. #J-18808-Ljbffr Golden Acorn Casino | Travel Center
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