Job Description

Job Description

Job Description

As a Dispatcher you will work as a member of a tight-knit 24/7 Operations team with a deep commitment to customer service, meeting customer needs while maintaining strong and positive relationships with our fleet of dedicated owner-operators and agent carriers. 

The work schedule is in-office Monday to Friday daylight shift.  This position requires scheduled on-call rotations. 

The duties of the position  include, but are not limited to:

• Dispatching dedicated owner-operators and brokered agent carriers, including participation in scheduled overnight on-call rotations;
• Building dispatch routes using the custom Clark program;
• Communicating with owner-operators and brokered agent carriers on dispatches, call times, and special instructions;
• Maintaining records of dispatched calls, route changes, and call times in the custom Clark program;
• Monitoring drivers' working hours to ensure compliance with federal and state laws and regulations;
• Reporting safety or maintenance issues with the appropriate departments; 
• Booking brokered repositioning backhauls to get our owner-operators efficiently to their next scheduled moves;
• Communicating weather complications, delays, breakdowns, or repower needs to operations and customer service teams as necessary;
• Issuing EFS money codes for repairs or advance payment;
• Performing other duties as assigned.

As a member of the Operations team, you will learn all facets of our dispatch operations, including our custom computer programs.

This work requires:

• Minimum of 2 years dispatch experience;
• A fast and willing learner, able to assimilate, retain, and use complex systems with lots of moving parts;
• A self-starter, able to operate effectively on your own and as part of a close-knit team;
• The ability to work and thrive in a high-pressure, high stakes environment in which change is a constant, and time is always of the essence.
• A demonstrated willingness and ability to go “above and beyond” to resolve questions and solve problems creatively;
• Knowledge of federal and state commercial trucking laws and regulations, including Hours of Service;
• Exceptional attention to detail;
• Excellent verbal and written communication skills;
• Proficiency with Microsoft programs.

PI283596694

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