AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting.
With over 20+ years of experience, we are one of the warranty and service industry's leading providers, which is why many of the world's largest and most respected brands choose us. When retailers or manufacturers want flexible and innovative service solutions that will ensure the focus of building customer retention and customer satisfaction, they turn to us.
Reporting to a Claims Team Manager, the Claims Examiner - Bilingual works directly with the insured, service contractors, clients, and other internal and external stakeholders to support the Warranty claims team. Claims Examiners - Bilingual are responsible for the handling of all Warranty insurance claims for major clients in our diverse portfolio. Our portfolio consists of a diverse range of products from the home warranty, consumer electronics, and mobile industries.
The Claims Examiner - Bilingual are the ones our clients turn to in times of need and will act with speed, composure, compassion and knowledge to solve problems and the work they do every day is the heart of AIG's business. The successful candidate that we seek will need to meet the minimum criteria to fully support and engage in the full range of duties expected.
Answer incoming phone calls, emails, and other correspondence concerning insurance and warranty claims in a professional manner.
Ability to interface with the insured and other stakeholders concerning claims related matters.
Investigate claims, evaluating each request to determine if AIG should approve or deny.
Adjudicate and settle claim according to fair claims practices.
Be familiar with state statues concerning claims practices.
Maintain knowledge of industry and asset coverage types.
Handle research assignments and reporting as delegated by management.
Maintain good working relationship during all contacts with clients, even during difficult conversations.
Answer claims and coverage questions from other departments.
Take responsibility for continuously improving processes and product knowledge, understanding of program coverage and exclusions.
Act professionally at all times.
Perform additional duties and work as assigned.
Support all Spanish claims activities for US and Global programs.
Must demonstrate and maintain strong ethics.
Must be proficient in both English and Spanish.
A record of providing outstanding customer service (can be within a sale, retail, pharmacy, equipment repair, insurance, etc., environment)
Excellent verbal and written communication skill
Experience in conflict resolution, or the ability to de-escalate tense situations, and comfortable in a role that requires some negotiations
High School Diploma or equivalent required
Analytical skills and the ability to search the internet for answers and market data
Results oriented, and able to work well under pressure
Excellent organizational skills- flexible with moving from project to project while keeping track of progress
Professional attitude- we are looking for someone enthusiastic, reliable, and a team player.
Effective written and verbal communication skills
Basic Excel, Word, and Outlook skills
Great interpersonal communication
Ability to consistently meet deadlines
Although prior Claims, Warranty, or Insurance experience is beneficial, AIG will train the right candidate to prepare them for success as a Claims Examiner. Candidates with experience in providing excellent customer service, moving quickly to keep many projects going at once, and the ability to keep organized records will be competitive for this role.
This is a full time position.
AIG Warranty offers a first-class benefits package to their employees, and all benefits begin on day one of employment. A partial list of benefits includes:
Automatic employer contribution into 401k account, with an additional employer match opportunity
Competitive Medical, Dental and Vision insurance plans
Opportunity to earn a performance-based annual bonus
A robust amount of Paid Time off- with additional opportunities to take Paid Volunteer Time Off
Tuition reimbursement after one year of employment
AIG Warranty in Jeffersonville has a casual dress code, and a fun, friendly work environment. If this position sounds like it could be the right fit for the next step in your career, please apply today.
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