Job Description

Chauffeur Driver

The Driver/Vehicle Operator is responsible for safely transporting passengers, performing pre- and post-trip inspections, maintaining accurate documentation, and delivering outstanding customer service. This role requires reliability, professionalism, and adherence to all MDOT and company safety regulations.

Reliability & Professionalism

• Arrive ready to work and on time for every scheduled shift.
• Communicate promptly with supervisors regarding absences or scheduling needs.
• Represent People's Express with courtesy and professionalism at all times.

Driving & Safety

• Operate company vehicles (cars, minivans, transit vans) safely and in compliance with all traffic laws and MDOT regulations.
• Perform required pre-trip and post-trip vehicle inspections.
• Secure passengers and mobility devices properly, ensuring safety throughout transport.
• Report vehicle issues, incidents, or safety concerns immediately to a supervisor.
• Maintain current knowledge of driving routes, conditions, and safety procedures.

Administrative Duties

• Complete driver logs, inspection reports, and incident documentation accurately and promptly.
• Attend required training sessions and monthly driver meetings.
• Communicate updates or client accommodation needs to supervisors.

Customer Service

• Provide courteous, patient, and respectful service to all passengers, including individuals with disabilities and older adults.
• Offer information about People's Express and local service options.
• Demonstrate empathy and calm professionalism in all situations.

Qualifications

• Valid driver's license with a clean driving record.
• Ability to pass DOT drug/alcohol screening, MVR, background check, and DOT physical.
• Minimum of 2 years' professional driving experience (preferred).
• Minimum of 1 year customer service experience (preferred).
• Ability to lift up to 35 lbs. and assist passengers safely.
• Physical ability to bend, stoop, crouch, and secure mobility devices.
• Availability for flexible or irregular schedules.

Skills & Attributes

• Strong communication and critical thinking skills.
• Dependable, self-motivated, and safety focused.
• Ability to work independently or as part of a team.
• Experience working with diverse populations and individuals with disabilities.
• Calm and effective in fast-paced or stressful situations.

Training

• On-the-job training (OJT) is provided.
• Must complete and maintain all required safety certifications.

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