Job Description

Role Description

Reporting to the Director of Operations Analytics & Workforce Optimization, the Senior Business Analyst, Operations Analytics will drive the strategic analytics work for cross-cutting, operations-wide priorities—some of the most critical initiatives in the department. This role sits on the Operations Analytics team within Operations Intelligence and will serve as a high-leverage analytics partner to Operations leadership, helping define what “good” looks like, how we measure it, and how we improve it. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred.

What you’ll do:

• Strategic analytics for Ops-wide initiatives:
  • Provide the strategic analytics horsepower for major, cross-functional Operations initiatives (e.g., AI transformation efforts) by framing ambiguous problems, identifying decision-critical metrics, and driving analyses that directly shape strategy and execution.
  • Translate complex analytics into clear, actionable recommendations for Operations leadership, leveraging AI functionality wherever possible to reduce time-to-insight and increase actionability.
  • Build decision-ready narratives for exec audiences: clear problem statements, crisp insights, quantified tradeoffs, and recommended actions.
  • Partner cross-functionally (Operations leaders, BI, Product, and other stakeholders) to ensure analytics work is connected to real operational levers and adopted in day-to-day decision-making.
• Ops-wide analytics + performance measurement foundation:
  • Own the creation of core data and reporting groundwork that ensures Operations understands what should be measured, how it’s measured, and how we’re performing.
  • Deliver foundational assets such as:
    • An Operations-wide metrics dictionary (definitions, logic, ownership, refresh cadence, caveats).
    • Recurring Operations performance packages that surface the most critical business metrics and trends.
    • Metric trees that enable faster, more systematic root-cause analysis when performance shifts.
  • Partner closely with leaders across each Operations department and BI partners to align on metric definitions, ensure data quality, and maintain scalable reporting.

What success looks like:

• Clarity and alignment: Operations leadership has shared definitions for key metrics and trusts the measurement system (fewer “metric debates,” more decision velocity).
• Adoption: Operations leaders consistently use the reporting foundation and metric trees in business reviews and in-week decision-making.
• Automation leverage: Reduction in manual recurring reporting hours for priority metrics as reporting becomes more durable and self-serve.
• Time-to-insight: Reduced cycle time from “question raised” → “decision-ready output,” particularly for exec-facing requests.
• Impact on outcomes: Measurable lift in priority Operations KPIs attributable to initiatives this role supports (improved SLA, quality, efficiency, satisfaction, cost outcomes, etc., depending on initiative).
• Internal partner satisfaction: Ops leaders view you as a trusted strategic partner, not just an analytics provider.

Qualifications

• Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field; Master’s degree preferred.
• 2-4+ years experience in business strategy/analytics or a related role (e.g., consulting, tech, finance), with a track record of driving analytics work that shapes leadership decisions.
• Strong command of data and visualization tools (e.g., SQL, Looker, Hex), and experience building scalable reporting or analytical frameworks.
• Demonstrated ability to partner with senior stakeholders, drive alignment across teams, and move ambiguous workstreams from problem → insight → action.
• Excellent communication and storytelling skills; can synthesize complex analysis into crisp, executive-ready narratives.
• A builder’s mindset: comfortable establishing frameworks, processes, and standards in a scaling environment.

Requirements

• The target base salary range for this position is $106,500-$118,000, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations.

Benefits

• Health, Dental, Vision benefits start on your first day at Spring.
• Employer sponsored 401(k) match of up to 2% for retirement planning.
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription.
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Job Tags

Similar Jobs