Job Description

Overview At ArchPoint Sales we connect your products with a relevant growth plan, so they can reach the audience they deserve with enhanced headquarter services, customer analytics, retail services, administrative support and customer service. Position Job Title: Customer Services Administrator Job Summary The Customer Service Administrator plays a key role in delivering exceptional service to external clients and internal teams while providing strong administrative support. This position is responsible for managing customer inquiries, processing orders, performing accurate data entry, generating reports, and assisting with the resolution of administrative issues. The ideal candidate will bring strong leadership skills and a deep understanding of the grocery brokerage industry, with insight into both vendor and customer needs. Familiarity with core administrative responsibilities is essential. Experience with EDI systems, brokerage operations, administrative support, and supplier relations is highly desirable. Experience supporting regional grocery customers such as C&S Wholesale Grocers, Brookshire Brothers, or similar retail/distribution partners is a plus. Essential Duties & Responsibilities Provide timely, clear, and professional communication to clients and customers. Establish and maintain strong relationships with internal and external stakeholders to ensure excellent customer service. Perform data entry tasks, including processing orders, reconciling invoices, setting up new items, and entering promotional contracts in customer portals. Work with multiple customers and manage complex client portals. Run sales reports, maintain EDI 852 data, and conduct research reporting as needed. Assist in resolving administrative issues by identifying solutions and proactively communicating with clients and customers via email or phone. Take initiative in identifying process improvements, providing feedback, and contributing to team workload distribution. Support additional projects and assignments as required. Skills & Qualifications Bachelor’s degree in Business Administration or a related field (preferred). Proven experience in customer service, administrative support, or brokerage operations Strong knowledge of the grocery brokerage industry, including vendor and customer needs Familiarity with EDI systems and order processing workflows Experience working with regional grocery customers such as Albertsons Southern & Brookshire Grocery is highly preferred Excellent organizational and data entry skills with high attention to detail and accuracy Familiarity with customer-specific portals, order requirements, and reporting expectations for these retailers. Ability to manage multiple priorities and meet deadlines in a fast-paced environment Strong written and verbal communication skills; professional phone and email etiquette Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and other business software Problem-solving and critical thinking skills to resolve customer and administrative issues effectively Strong interpersonal skills with the ability to build positive relationships across teams and with external partners Demonstrated leadership ability and a proactive, team-oriented mindset Work Environment Remote Physical Demands Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. EEO ArchPoint is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. ArchPoint strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law Benefits Offered Zero cost employee medical coverage with a zero deductible & copay plan Company paid short-term disability. Company paid $25,000 life insurance. 401K with 4% company match Quarterly bonus program Wellness Program with incentives Three weeks of vacation, One-week personal leave & paid company holidays Job Type: Full-time #J-18808-Ljbffr ArchPoint Group

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