Job Description

Job Description

Job Description

Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Pet Insurance

• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For :

A warm and welcoming Bell Person who will be the first point of contact for our guests, creating a seamless and memorable arrival and departure experience. You'll be the trusted guide who ensures every guest feels valued and cared for, while delivering exceptional service with professionalism and enthusiasm.

Who You Are :

• Guest Experience Champion : You thrive on making guests feel special, anticipating their needs, and going above and beyond to create unforgettable moments.

• Friendly and Approachable : Your positive attitude and warm demeanor set the tone for a welcoming environment.

• Clear Communicator : You engage confidently with guests and team members, ensuring clarity and professionalism in every interaction.

• Proactive Problem Solver : You stay calm under pressure, adapt quickly, and handle multiple tasks with ease.

• Dependable Team Player : You take pride in reliability and collaboration, supporting your team to deliver excellence.

• Veterans and military spouses encouraged to apply.

What You'll Do :

• Welcome and assist arriving and departing guests with professionalism and courtesy.

• Safely handle and transport luggage, baggage, and packages.

• Securely store luggage while awaiting transfer.

• Provide detailed information about room types, amenities, and hotel facilities; address guest inquiries.

• Communicate hotel emergency procedures as needed.

• Offer information about the hotel and local attractions, including travel directions; promote hotel facilities, food and beverage outlets, and recreational programs.

• Transport guests safely to and from property areas.

• Build positive relationships with all hotel departments, including Front Desk, Valet Parking, Concierge, and Housekeeping.

• Remain vigilant at your post when not assisting guests, ensuring guest safety and notifying Security if necessary.

• Ensure cleanliness and proper condition of all equipment and work areas, coordinating with Housekeeping for major cleaning tasks.

• Regular attendance in conformance with standards.

• May be required to work varying schedules to reflect business needs.

• Required to attend all mandatory training sessions and meetings.

• Perform other duties as assigned.

Your Qualifications Include:

• High school diploma or equivalent work experience preferred.

• Previous experience in a hospitality or customer service role preferred.

• Strong verbal communication skills.

• Ability to lift items more than 75lbs.

• Experience in a hotel or resort environment preferred.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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