Job Description

Appointment Scheduler

At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment.

The Appointment Scheduler will be responsible for registering and scheduling inpatient and outpatient procedures and surgical appointments for patients, clinics, physicians, and staff in a courteous and efficient manner. Customer and quality service are the main objectives. This is a full-time Appointment Scheduler opportunity based at our Corporate Office in Woodbury, MN. Monday - Friday schedule of 8:30 AM to 5:00 PM (subject to change). This role will also be cross trained in some switchboard and clinic navigator duties in addition to the scheduling role.

Serve as the front line of communication to patients by answering incoming phone calls and providing a high level of customer service. Review existing patient personal and insurance information for accuracy and completeness. Register new patients by obtaining personal demographics, insurance information, and verifying insurance eligibility. Search appointment schedules for the physician, location, date, and time that most closely meet the patient's need. Schedule and confirm patient appointments. Work with physician teams and/or triage patient issues to determine the need for same day appointments. Coordinate an interpreter for deaf or non-English speaking patients. Follow all appointment scheduling protocols established by the physician teams. Reschedule all patients that have been scheduled on days that become blocked out. Determine when to initiate communication with other departments/clinic teams/customers to resolve issues. Take and respond to patient complaints regarding appointment scheduling and route all others as appropriate. Identify and communicate errors on patient accounts to appropriate departments or members of management. Perform other related duties and special projects as assigned.

Summit's hiring range for this position is $18.77 to $23.46 per hour. The hired candidate may be eligible to receive additional compensation in the form of bonuses, differentials and/or deferred compensation. In addition to our base salary, we offer a comprehensive total rewards package that aligns with our vision of leading a healthy and active lifestyle. This includes medical, dental, vision, disability, life insurance, paid time off and 401(k)/profit sharing retirement plan. If you are hired at Summit, your final base salary compensation will be determined based on factors such as skills, education, experience, and internal equity.

Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1200+ employees who partner to provide quality care designed to support a healthier, more active lifestyle. Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.

Qualifications

Education: High School or better.

Experience: Minimum 1-year experience in healthcare (scheduling, billing, call center, registration, financial counseling) is required.

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